Access
Contact
Request merchant access or ask an integration question. Access is subject to merchant approval and environment configuration — production enablement is reviewed before credentials and rails are issued.
Ready to apply? Use the structured request access page. For general questions, email below. Never send secrets — see security guidance.
Merchant access
Structured enablement intake lives on a dedicated page — operational fields, onboarding context, and reviewed enablement language.
What happens next
No fixed public timeline — capacity and risk review drive scheduling. A typical path:
- Review — we triage fit, rails needs, and whether your use case matches server-to-server B2B integrations.
- Fit discussion — we may ask clarifying questions on scope, technical contacts, and operational controls.
- Approval outcomes — scoped access, deferral, or decline when the model cannot be supported safely on selected rails.
- Materials if approved — environment configuration, integration references, and merchant portal access where issued for your deployment.
Full approval and rollout detail: Merchant onboarding — what to expect.
Prepare your request
The intake form captures most of this. Including the following reduces back-and-forth:
- Company name, website, and primary country of operation
- Intended use case and expected monthly volume (rough ranges are fine)
- Which selected rails you need (networks and assets that matter to you)
- Technical contact for integration follow-up
Technical evaluation topics — lifecycle mapping, signed webhooks, server-side keys — are covered in integration docs and operational guides. Approval is a risk decision, not a formality; we do not promise same-day keys or universal self-serve production access.
Security
Legitimate onboarding never requires custody of your secrets. Never send private keys, seed phrases, API keys, webhook secrets, wallet credentials, recovery screenshots, or remote-desktop access requests — to us or anyone claiming to be support.
Merchant access
Production access follows reviewed onboarding and environment setup — not through this contact form. Use request access to start qualification for your integration team.
Direct email
Prefer email without the form? Use a company-controlled mailbox and the same operational detail. Monitored intake: hello@kobbex.com.